ACCOUNT GUIDE

Free and Pro plans

Understand capability limits, team-owned access, subscription refresh, and what happens when plan access changes.

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Account4 coaching sections
01

Plans control capabilities

The Free plan supports the core coaching workflow with limits. Pro enables additional organization, advanced editing, intelligence, import, export, and history capabilities where offered. The upgrade screen is the current source for exact availability and limits.

02

Team access follows the billing owner

A team’s available capabilities are connected to its billing owner. Assistants use the capabilities available to the team rather than purchasing a separate copy for that workspace.

03

Refresh subscription access

Purchases and subscription verification require a connection. If a recent purchase is not reflected, reconnect, reopen the account or upgrade screen, and allow the provider status to refresh.

  1. 1Confirm the correct app-store or web account is signed in.
  2. 2Reconnect to the internet.
  3. 3Open Account or Pro and wait for verification.
  4. 4Use the provider’s restore or manage option when available.
  5. 5Contact support with the account email and purchase platform—never a password.
04

Offline capability snapshots

Prepared teams keep a time-limited snapshot of membership and capabilities so core sideline work can continue without a connection. Reconnect periodically, especially after staff or plan changes.

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